How to Activate Your eSIM

Thanks for choosing Sing Sims — your connection to seamless global data. Setting up your eSIM is fast and easy. Follow the steps below depending on your device.

 

Step 1: Check Your Phone Is eSIM-Compatible

Before you begin, make sure your phone supports eSIM. Most newer iPhones, Samsung Galaxy, and Google Pixel devices do.

See full list of supported phones ➝

 

Step 2: Open the Email We Sent You

Once your order is confirmed, you’ll receive an email from Sing Sims with your unique eSIM details. It contains:

  1. QR code (for scanning on Apple or Android)
  2. “Click to Install” link (for Apple users only — no scanning needed)
  3. Activation instructions

 

For Apple Devices (iPhone XS and newer)

 

Quickest Method — Tap to Install

  1. Open the email on your iPhone.
  2. Tap the “Click to Install eSIM” link.
  3. Follow the prompts on screen.
  4. Label your new eSIM 'Sing Sims (The Country)' to easily keep track of your eSim.
  5. Done — your eSIM will be installed automatically

Double check:

  1. Phone Cellular Data is set to your new eSIM
  2. eSIM Roaming setting is set to ON


OR

 

Scan the QR Code

  1. Go to Settings → Cellular → Add eSIM / Add Cellular Plan.
  2. Choose Use QR Code.
  3. Scan the QR code from your email.
  4. Follow the on-screen prompts.
  5. Label your new eSIM 'Sing Sims (The Country)' to easily keep track of your eSim.
  6. Done!

Double check:

  1. Phone Cellular Data is set to your new eSIM
  2. eSIM Roaming setting is set to ON

 

For Android Devices (Samsung, Pixel, etc.)

  1. Open Settings.
  2. Tap Connections → SIM Card Manager or Network & Internet → Mobile Network → + Add Carrier (this may vary slightly by phone).
  3. Choose Scan QR Code.
  4. Scan the QR code in your email.
  5. Follow the prompts and confirm installation.
  6. Done!

Double check:

  1. Phone Cellular Data is set to your new eSIM
  2. eSIM Roaming setting is set to ON

 

Step 3: Turn Data ON (if needed)

Some phones will automatically activate your eSIM. If not:

  • Go to Settings → Cellular/Mobile Data
  • Select your new Sing Sims eSIM
  • Toggle 'ROAMING' ON and set it as your primary cellular/data line as needed. (IMPORTANT)

 

Tips for a Smooth Setup

  • Make sure you’re connected to Wi-Fi during installation
  • DO NOT DELETE the eSIM after installing, it can not be reinstalled — it’s tied to your plan
  • If prompted to choose between Primary / Secondary / Data Only, select Data Only
  • Don’t activate airplane mode during setup
  • You can activate your eSIM before you arrive in the eSIM' country and then all you need to do is turn your phones Cellular/Data line to your Sing Sims eSIM when you arrive to be instantly connected!

 

Need Help?

Something not working? We’ve got your back.

Contact support:

hello@singsims.com